Relationship Associate - Digital Services
Company: OPENLANE
Location: Noblesville
Posted on: October 17, 2024
Job Description:
Who We Are: At AFC (Automotive Finance Corporation), we fuel the
entrepreneurial dream in our community. For more than 35 years,
we've been committed to making dreams come true for independent car
dealers. AFC's finance solutions work with more than 12,000
independent dealerships across North America, freeing up cash flow
to give them more time to focus on building their business. Our
solutions amplify purchasing power so dealers can stock their
dealership lot with vehicles their customers seek. Learn more about
AFC at AFC Website . AFC is proud to be a subsidiary of OPENLANE.
AFC's core business complements the other business units within the
OPENLANE group of companies. For more information, visit OPENLANE
Corporate . AFC's Core Values:Elevating Relationships: We connect
deeply with our customers - celebrating their wins and supporting
their struggles as if they were our own. Powered by Passion: We
believe that "passion is our superpower" and that every success is
built upon the commitment and perseverance of our employees.
Vision-driven: We look ahead to the bigger picture so our customers
can be prepared; after all, their success is our destination.
Dedicated to You: We demonstrate value and appreciation by
recognizing and validating each other's efforts. We stand committed
to the success of our customers. What We Offer:
- Competitive pay
- Medical, dental, and vision benefits with employer HSA
contributions (US) and FSA options (US)
- Immediately vested 401K (US) or RRSP (Canada) with company
match
- Paid Vacation, Personal, and Sick Time
- Paid maternity and paternity leave (US)
- Employer-paid short-term disability, long-term disability, life
insurance, and AD&D (US)
- Robust Employee Assistance Program
- Employer-paid Leap into Service Day to volunteer
- Tuition Reimbursement for eligible programs
- Opportunities to expand your skill set and share your knowledge
across a publicly traded, global organization
- Company culture of internal promotions, diverse career paths,
and meaningful advancement We're Looking For: We are seeking a
Relationship Associate - Digital Services with experience in
managing accounts, analyzing data, building relationships, and
working as part of a team to meet branch goals. You will be part of
a servicing team responsible for providing support to digital
markets allowing field employees to spend more time with customers.
The ideal candidate will have experience in customer-facing roles,
sales or sales support, and a keen eye for attention to detail. You
Are:
- Focused on Elevating Relationships: You believe integrity and
honesty build long-lasting relationships; connecting with your
customers as well as your peers, celebrating their wins, and
supporting them through their struggles.
- Powered by Passion: You are obsessed with customer service and
helping our customers realize their unlimited potential. You
understand our dealer's success is built upon the commitment and
perseverance of your efforts.
- Vision-Driven: You focus on understanding your customers'
future needs and are dedicated to continuous improvement; making it
easier for customers to do business while preparing for what's to
come.
- Dedicated: You have an unwavering "people-first" commitment to
ensure success and provide support to your customers and team. You
Will:
- Develop an understanding of customer needs by using customer
relationship management (CRM) tools and work queues.
- Identify dealer needs to promote product solutions and
campaigns.
- Manage accounts and enhance dealer growth by engaging in
focused performance-related discussions.
- Manage, service, and mitigate risk on customer accounts.
- Manage existing accounts and drive new growth
opportunities.
- Provide same-day servicing on all tasks/transactions to support
digital markets.
- Act as the main point of contact for dealerships within your
assigned book of business and drive growth by understanding your
customer's business needs.
- Align with internal and external stakeholders, ensuring
commitment to objectives and successful outcomes.
- Work closely with operational resources to ensure timely
resolution of issues, while maintaining strong communication with
internal and external stakeholders. Must Have's:
- Two years of experience in customer-facing, sales, or sales
support roles.
- Ability and desire to frequently travel within your market to
support our current and prospective customer base.
- Desire and experience working in a multi-faceted environment,
effectively managing multiple tasks with a strong focus on
productivity and the ability to adapt.
- Ability to use and understand technology required for your
position such as mobile applications and software.
- Ability to work independently and autonomously when needed as
well as part of a team.
- High level of accountability towards local goals and business
targets. Nice to Have's:
- Previous auto industry experience.
- Experience with Google Workspace, Salesforce, and Tableau.
Sound like a match? Apply Now - We can't wait to hear from
you!
Keywords: OPENLANE, Bloomington , Relationship Associate - Digital Services, Other , Noblesville, Indiana
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