CUSTOMER EXPERIENCE ASSOCIATE
Company: VASA Fitness
Location: Greenwood
Posted on: October 14, 2024
Job Description:
POSITION DESCRIPTIONPOSITION TITLE: Member Experience Specialist
(MES)FLSA STATUS: - - - HourlyCOMPENSATION: Base rate of $12.00 per
hour, plus $2 - $4 commission eligibility for memberships and
personal training sales! -Bilingual candidates encouraged to apply!
-JOIN OUR TEAM -At VASA Fitness, we want to create an uplifting
experience for everyone by offering inclusive, accessible, and
on-trend fitness. The foundation of our brand is rooted in a
culture centered on unity, passion, love, integrity, fun, and
trust. Because our culture is alive--embodied by members and team
members alike--VASA is a place where lives are changed because of
authentic connections made within our supportive
community.BENEFITSWe offer a competitive, all-encompassing benefits
package which includes healthcare benefits for employees who work
20+ hours per week. All employees receive two complimentary gym
memberships--one for themselves and another to give away--plus 401k
options.
30+ hours per week employees: Paid
Time Off (hourly), Health, Dental, Vision Benefits and Paid
Parental Leave (in addition to above)40 hours per week employees:
Flexible Vacation Plan (salary) & Paid Holidays (in addition to
above)Come join VASA Fitness and work with a passionate, fun, and
united team!We are proud to be a 'Great Place to Work' certified
company!PURPOSE -The Member Experience Specialist is responsible
for delivering a fun and meaningful experience to our members and
guests every visit. This includes greeting our members in a
friendly manner, creating personal connections with them, ensuring
problems are reported in a timely manner, organizing equipment, and
keeping the club sparkling clean. This is accomplished through the
execution of our operational standards. The MES team is responsible
for creating a great first impression of VASA Fitness, selling
memberships, driving upgrades, and touring guests and members
around the gym. -DELIVERABLES
Demonstrates a genuine, kind attitude
when interacting with Guests and Members. Greets guests and members
with a smile, eye contact, and courteous tone. Ability to
anticipate guest and member needs and respond accordingly by
providing clear direction, accurate information, and support
through our tools and technology. Be familiar with our membership
plans, pricing, amenities, add-on options, and class formats.
Provide club tours following the Guest to Member Journey, sell
memberships, help members upgrade, book personal training
consultations (PTC), and sign members up for personal training.
Consistently find ways to improve the Guest and Member experience
by sharing member feedback with leadership and collaborate with
their team to implement ideas.Execute daily responsibilities to
VASA's high standards, which is done by following guest and member
check-in processes and procedures, completing daily cleaning and
hourly club walks, restocking merchandise, and processing REVIVE
sales.
Keywords: VASA Fitness, Bloomington , CUSTOMER EXPERIENCE ASSOCIATE, Other , Greenwood, Indiana
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