Manager Customer Care
Company: VirtualVocations
Location: Indianapolis
Posted on: September 23, 2024
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Job Description:
A company is looking for a Manager, Customer Care.
Key Responsibilities:
Oversee all channels of customer support, ensuring timely and
effective resolution of inquiries
Build and lead a high performing service team for operational
excellence
Work with internal and external teams to optimize the customer
journey
Required Qualifications:
3+ years experience managing a customer-facing team
Experience with in-house and offshore operations
Strong change management skills
Emotional intelligence and process-oriented mindset
Mission-driven mindset and ability to lead by example
Keywords: VirtualVocations, Bloomington , Manager Customer Care, Executive , Indianapolis, Indiana
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